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Personal data policy

 

Date: November 8, 2022

§ 1. Background
This personal data policy ("Policy") specifies rules and guidelines regarding how personal data should be handled on Hilke Collection AB(s) website (www.hilkecollection.se). The policy states how personal data is collected, how it is used, how the website's users have control over the handling of their personal data and how they can get in touch with the person responsible for questions. The policy is applicable to all parts of the website.

§ 2. Purpose
The purpose of the policy is to provide the website's users with information about how their personal data may be handled on the website.


§ 3. Definition of personal data
The concept of personal data includes all information that, either directly or indirectly, can identify a person. Direct personal data is understood as that which alone can identify a certain person, while indirect personal data can identify a person together with other personal data.

§ 4. Consent

a) Obtain consent
In order for personal data to be processed, consent must first be obtained from the website's user. The consent must be informative and clear so that all users understand its meaning.

We obtain consent in the following ways:

By providing your personal information, you consent to your information being used to deliver the service you expect.
• Fulfill agreements with customers eg, delivery address and processing of returns
• To create and manage your personal login account
• To contact you if problems arise when we deliver goods to you
• Newsletter/Advertisement (in agreement with the customer and deregistration when registering a new order)
• Trustpilot to collect reviews about the company (with customer consent and deregistration)

b) Withdraw consent
A user who has given their consent can withdraw this at any time, which is done in the following way:

Email us at: info@hilkecollection.se

c) The right to have their personal data deleted
When consent has been withdrawn, the user can, if desired, also request that their information be deleted from all of the website's servers. This is done through e-mail sent to info@hilkecollection.se.

§ 5. Processing of personal data

a) Personal data processed
The following personal data is collected on the website and processed by us:
• Personal data that you register when you create a login account, such as name, address, mobile number and email address
• Information in connection with purchases such as delivery address.
• Information that you provide through our customer service or via email to our other departments.

b) Reason for processing personal data
The personal data is saved and processed for the following purposes:
By providing your personal information, you consent to your information being used to deliver the service you expect.

• Fulfill agreements with customers eg, delivery address and processing of returns
• To create and manage your personal login account
• To contact you if problems arise when we deliver goods to you
• Newsletter/Advertisement (in agreement with the customer and deregistration when registering a new order)
• Trustpilot to collect reviews about the company (with customer consent and deregistration)

c) The personal data is shared with
The personal data may be shared with third parties as follows:

• Newsletter/Advertisement (in agreement with the customer and deregistration when registering a new order)
• Trustpilot to collect reviews about the company (with customer consent and deregistration)

d) Period for which personal data is saved
The personal data may only be saved as long as necessary for the purpose.

§ 6. Security and encryption
The website has an SSL certificate which ensures that users' personal data is transmitted in a secure and confidential manner by encrypting the information. Furthermore, the website has taken appropriate security measures to prevent personal data stored on the website from being lost or used in an inappropriate or illegal way. Access to the personal data collected is limited to authorized persons and the information will be treated confidentially. If a personal data incident occurs, the affected user will be notified and the Privacy Protection Authority will be reported.

§ 7. Users' rights

a) Right to register extracts
After consent has been given, the website's user has the right to receive a register extract with confirmation of whether the personal data is being processed. 
If the personal data is processed, the user has the right to access it.
Register extracts are requested by us via e-mail sent to info@hilkecollection.se.
The register extract is given out in written form, either digitally or by letter.

b) Right to information and right to correction
After giving consent, the website's user has the right to contact us to find out what personal data is stored and to have incorrect data changed. If any information is missing, users also have the right to supplement this.

c) Right to restriction of processing
In some cases, a person whose personal data is concerned may demand that the processing of these be restricted. This is the case, e.g. when the person in question has already requested correction due to false information. During this time, the processing of the incorrect data can also be limited. 

d) Data portability
In some cases, a person who has disclosed their personal data has a right to have it transferred to another, for example a media service. The person who first received the personal data must then facilitate such a transfer.

e) Right to object
In some cases, a person has the right to object to how their personal data is processed. This applies when the personal data is processed to perform a task of public interest, as part of the exercise of authority or after a balancing of interests.

f) Right to erasure
The website's users have the right to have their personal data deleted if desired. There are exceptions when this right is restricted, but in the following cases the data must be deleted:
- If the data is no longer needed for the purposes for which it was collected,
- If consent is revoked,
- If the personal data is used for direct marketing and the user objects to it,
- If there are no justified reasons that outweigh the individual's interest in deleting the information,
- If the personal data has been processed illegally,
- If deletion is required to fulfill a legal obligation,
- If the personal data has been collected in connection with a minor creating a profile in a social network.

g) Automated decision-making
The users have the right not to be the subject of automated decisions, if such a decision can have legal consequences for the individual or in a similar way to affect the latter.

h) Identification
If a user requests information or requests that information be deleted, the person in question must be identified. This is done in the following way:
Email us at info@hilkecollection.se and we will help you further

i) Complaints
If a user considers that their personal data is being processed in violation of the GDPR on the website, a complaint can be submitted primarily to us and secondarily to the Swedish Data Protection Authority.

j) Damages
In a situation where a user's personal data has been processed in violation of the GDPR, a right to compensation may arise. A claim for damages can be brought in general court with the district court as the first instance.

§ 8. Changes in the policy
This policy was published on November 8, 2022.
This policy may change, so website users are advised to read the policy periodically.
Users will also be notified of changes in the following way:
If there are changes to this policy, this page will be updated with the date of the change.

§ 9. Contact
For questions relating to the website and its content, we can be reached through e-mail sent to info@hilkecollection.se.
Email response time: within a couple of days.

 

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